The Phoenicia Hotel Malta has announced that the 2019 Employee of the Year Award goes to Reservation Executive Rachel Borg.
Borg, who joined the team at the Phoenicia Hotel in 2017, receives constant praises from hotel guests on her positive attitude and has earned numerous perfect, 100 percent scores in the hotel’s 2019 Reservation Audits.
“There is no denying that, in the hospitality industry, it is the people you meet along the way that make or break the guests’ experience,” says General Manager Brice Kemper, “Rachel consistently ensures that guests are seen to, heard and accommodated as much as possible, while she is always working on building excellent relationships with all the members of the team. For these reasons, her commitment to her role is indisputable and her contribution to the hotel is invaluable.”
The Phoenicia Hotel Malta is proud to be the only ‘Leading Hotels of the World’ hotel on the Islands, and continues to focus on delivering a consistent and high-quality guest experience to its local and international guests.