The Civil Society Network (CSN) has issued a statement saying that vital services such as helplines for over-60s, should be offered by freephone, not against payment
The CSN said that these helplines are specially aimed at people over 60, who are left particularly vulnerable due to the social distancing measures put in place.
“In general, older phone users still top up their phones manually, which is an obstacle for those who are facing lockdown. Currently, these are paid phone lines,” they said.
Subsequently, CSN are calling on the Government to implement these helplines as freephones for those people over 60s who most need it.