Over 34,000 calls made to Family Ministry’s Covid-19 helplines

Helpline corona

Two helplines set up by the Family Ministry received during the Covid-19 pandemic received over 34,000 calls in total, figures presented in Parliament show.

In a reply to a parliamentary question by opposition MP Ivan Bartolo, Minister Michael Falzon revealed that 24,152 calls were made on 2590 3000, set up to handle queries related to social benefits. The helpline ended on 26 June with the reopening of district offices, but queries may still be made by calling 153.

Additionally, 10,360 calls were made on 2590 3030, which was established to provide assistance to elderly persons who needed assistance during the pandemic. This helpline has also ceased to operate, on 23 June, but any calls made since are being redirected to the Active Ageing and Community Care Directorate.