Nespresso launches customer care centre in Malta

The local representatives of Nespresso, DCAFFE Ltd have now opened a customer care centre in Mrieħel to support their operations and better serve their clientele.

Coffee Specialists from the Customer Care Centre in Mrieħel are now available to guide customers across the vast array of twenty-five coffee flavours as well as the various coffee machines, helping them find the perfect match for their preference and lifestyle.

Mr Philip Galea, DCAFFE business development representative said that they will be making sure that customers will be provided with great service from the dedicated and professional team.

Undoubtedly this is another significant investment complementing the boutique shop in Sliema which is set to open in July of 2019. Nespresso’s Customer Relationship Contact Centre is situated in Notabile Road, Mrieħel, and will support the online ordering operations of the portal, which was launched last December and will house the Nespresso customer care team who will provide ordering options via freephone and Whatsapp.  It will also serve as a service and support centre to customers, as well as a showroom to view and purchase machines.

Nespresso continuously promotes the protection of the environment and all Nespresso packing is recyclable. Recycling starts even before a coffee tree starts producing coffee beans – as the water used for watering the tree is also recycled. All coffee capsules are produced using sustainably sourced aluminium helping to reduce the environmental footprint as a result of lightweight transportation.

In Malta, Nespresso will carry on the brand’s recycling initiatives which form part of the worldwide sustainable program by offering the capsule recycling service and encouraging its customers to help in this effort by collecting them appropriately. Customers will be able to drop off used capsules at all Nespresso stores, or alternatively have them collected by Nespresso representatives when new orders are delivered at their homes. The used capsules will be sent abroad to Nespresso recycling plants, where they will be recycled and reused in the production of other materials. The ground coffee remaining in the capsule is also recycled as compost.

Members of the Nespresso club will enjoy exclusive benefits, rewards and coffee-inspired discoveries, all of which are tailored to enhance the customers enjoyment of coffee hence making every cup of coffee an exceptional moment.

 For further information log on or contact one of Nespresso’s coffee specialists (The Point, Level 0, Tigne Point, Monday-Sunday, 10.00am-7.30pm and Notabile Road, Mriehel, 9am to 7pm Monday to Friday and Saturday 9am to 2pm) on freephone +356 8007 4448 or WhatsApp: +356 79884448).