More BOV branches to start operating on Saturdays

Tista' taqra bil- Malti.

Bank of Valletta has announced that following developments in the COVID-19 scenario, it will be increasing the number of branches operating on Saturdays from six to 28, with effect from Saturday 6th June 2020.

Saturday branch opening hours will be reinstated to normal opening hours from 8.30 am till 12.30 pm, with cash withdrawals and cheques encashment accepted until noon. 

In view of the recently announced easing of the restrictions in place by the Government of Malta, the bank has reassessed its branch operations on Saturday aiming to increase the level of convenience to its customers.   

12 BOV branches in Malta and one in Gozo will be offering full service on Saturdays including cheque encashment, cash withdrawals and deposits. Full-service branches are those located in Birkirkara, Gżira, Marsa, Mosta, Naxxar, Paola, Rabat, San Ġwann, Santa Venera, St Paul’s Bay, Valletta, Victoria Gozo and Żejtun.

Another 12 branches in Malta and three agencies in Gozo will also be open on Saturdays for non-teller services such as home loans, personal loans, investments, cards, internet and mobile banking applications.  

These branches will not offer cashiering services on Saturdays but will focus on being a hub for other banking services requiring discussions and advice by the Bank’s specialised staff.  They are located at Balluta, Buġibba, Floriana, Ħ’Attard, Ħaż-Żabbar, Ħaż-Żebbug Marsascala, Mqabba, Siġġiewi, St Julians, Tal-Ibraġ, and Żurrieq. The Gozo agencies are those situated at Nadur, Xagħra and Sannat.

“Although we are still facing staff constraints due to the current scenario, we felt that we should provide further accessibility to our customers.  More people have now returned back to their workplace and so are unable to conduct their banking business required from a branch outlet during the week,” declared Geoffrey Ghigo, BOV Head Branch Network. “Through this new initiative in operating a select number of branches open exclusively for non-teller services, we will be providing a more comfortable, safer and convenient experience for such customers.”

All the above-mentioned branches will continue to offer full services from Monday to Friday between 8.30 am and 1.30 pm. Cashier service will be available until noon.

“Over the past few weeks we have seen an increase in demand for advice about loans and investments. These type of services by their very nature, call for lengthier discussions between customer and bank staff, so we wanted to provide a safe and more relaxed environment for customers requiring such services. We are also encouraging customers to avoid waiting in queues for their own safety and set up an appointment. These measures will help in reducing queues and waiting time for all customers including those requiring simple cashier service,” concluded Ghigo. 

Customers requiring non-cashiering branch services can set up an appointment by sending an email to info@bov.com with the type of service required, mobile number, ID Card number and preferred branch or by calling on +356 2275 3500 from Monday to Friday between 8.00 am and 4.00 pm.

More details can be found here.

This content was supplied by Bank of Valletta

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