MCCAA offers guidance to stranded Thomas Cook holiday makers

The Malta Competition and Consumer Affairs Authority (MCCAA) has offered guidance to affected travellers.

The British package holiday firm ceased trading on Monday causing mass disruption for passengers to and from European airports.

In its notice the MCCAA said that the passengers should first check if they were given an Air Travel Organiser’s Licence (ATOL) certificate when they booked. This is a financial protection scheme for insolvency. Those in possession of an ATOL may claim a refund for the unused travel services with the British Civil Aviation Authority (CAA).

The CAA will launch a service to manage all refunds within two months of receipt of full completed claim forms on Monday.

Those who are not in possession of an ATOL certificate need to check their travel insurance policy to confirm if they are covered to get a refund. Consumers have been advised to contact their bank to see if a chargeback can be made in cases where their travel services were paid by credit card.

A repatriation programme which is operating till Sunday 6 October, is in place for passengers who are stranded abroad and need a return flight back to the UK. After this date, passengers will have to make their own travel arrangements.

The MCCAA reminded that Air Malta has launched a rescue fare to and from various destinations. The tickets are offered on availability basis and are available only to Thomas Cook’s flight ticket holders or package holiday vouchers.