Internet banking among BOV services to be interrupted

Services also include deposits and transfers

BOV

Tista' taqra bil- Malti.

Most BOV services, including but not limited to transfers, deposits, and internet banking, will be interrupted in the coming week, as the bank will be upgrading its IT systems.

All services including payments, BOV Internet Banking and BOV Mobile Banking will not be available during the upgrade period as from the following cut-off times:

Bank of Valletta is encouraging its customers to carry out the banking transactions they require for this period by Friday 27th December 2019 as per cut-off times above, including transfers to their card-linked accounts to ensure that they have access to enough funds throughout the upgrade period.

BOV branches will be closed on Monday 30th, Tuesday 31st December, and Wednesday 1st January. It will resume operations and banking services as from 8.30 am on Thursday 2nd January.

During this period, customers will be able to continue using their BOV Cards and BOV Pay in the normal manner in retail stores, restaurants and all other outlets, locally, abroad and online. In addition, cash withdrawals and balance enquiries will remain available from all BOV ATMs. Customers may also withdraw cash from non-BOV ATMs including locally and abroad (normal charges apply).

According to BOV, the upgrade of the Bank’s IT systems is a major process that requires the temporary suspension of normal business operations.  It has apologized for the interruption of its services and for any inconvenience caused to customers.

All details on cut-off times for the different services can be found on their website.  Customers are encouraged to visit this page regularly for important updates. 

Customers may also call on +356 21 247822 or send an email to systemupgrade@bov.com for further information.