The Malta Competition and Consumer Affairs Authority (MCCAA) has applied for European funds to run two projects that put the consumer at the heart of the economy.
Minister responsible for MEUSAC Carmelo Abela, , stated how the projects being implemented by the MCCAA will ultimately be beneficial for Maltese and Gozitan families and businesses, as these funds assist government entities in improving their operations.
The first project, with an investment of around €120,000, will lead to a better alternative remedy system. This includes an IT system, new processes that are ISO 9001 quality system qualified and accredited level 5 training for the Authority’s staff.
In the second project, a new Digital Investigations Unit will be set up with an investment of around €150,000. The unit will be monitoring the placing of unsafe products on the market, fraudulent commercial practices and unfair clauses in consumer-seller contracts, among others. The work of this unit will ensure and safeguard consumer rights and fair competition, without hampering innovation and sustainable economic growth.
These projects are 50% co-financed and also include information campaigns to make consumers and traders more aware of their rights and obligations.
Parliamentary Secretary for Consumer Protection Deo Debattista said that the government truly believes in the strengthening of consumer rights and in effective competition.