Elderly HSBC Ħamrun customers react to branch closure

Tista' taqra bil- Malti.

An elderly person speaking to Newsbook.com.mt, expressed his worries about the closure of the HSBC branch in Ħamrun, saying they and other senior citizens will no longer be able to use the branch once it closes.

Newsbook.com.mt earlier went to the Hamrun branch that was today announced to be closing at the end of 2019. Several of its customers spoke to Newsbook.com.mt about what will happen after the bank closes.

One elderly man was at the door to the branch hoping to speak with someone about what will happen. The bank had just closed for the workday and none of the staff appeared to open the door for the customer.

He told Newsbook.com.mt that he had been a HSBC customer for many years and that there were dozens of older customers who used the branch to draw their pension. ‘Now what are supposed to do,’ he told us.

Another customer said that the bank had not officially informed customers about the closure of the branches even though he was a long-time customer. When asked how it will affect them, the customer said that they would have to go elsewhere.

Another male customer told Newsbook.com.mt that it would adversely affect him, explaining that customers need the services of the bank and that others had already closed. The bank was a key one-stop-shop for banking, and it was necessary especially with customers making appointments. He added that, ‘If the bank is reducing these services to customers, it is treating the Maltese people badly.’ He insisted that the bank is making more profits while still closing the branch. In such situations, there are few choices other than to change bank.

These are the reactions of just one branch’s customers. They follow this morning’s news from the HSBC bank that it would be closing branches in 8 localities across Malta.

HSBC Malta closing branches in 8 localities

These include Birzebbuga, Cospicua, Fgura, Hamrun, Marsascala, St Julian’s, St Paul’s Bay and Qormi.

ATM and deposit services will still operate from these localities but the physical branches will close.

The banking group also announced that a new ‘flagship’ bank will be opened in Qormi, incorporating the Qormi and Balzan branches.

They justified the decision by saying that it is part of a new strategic plan catering to the modern needs of its global banking customers.

Can’t talk about the situation

Employees from the Ħamrun branch were approached for comment but they told this newsroom that they were either unable or unwilling to talk about the situation.