The Malta Competition and Consumer Affairs Authority has received 105 complaints concerning refunds and other payments over the cancellation of holidays or travel this year, Tourism Minister Julia Farrugia-Portelli has confirmed.
The figures tabled in Parliament by the minister show that the number of complaints to the MCCAA peaked during the summer.
In reply to a series of related parliamentary questions by Nationalist MP Chris Said, Farrugia-Portelli also said that the Covid-19 helpline set up by the Malta Tourism Authority had received 102 calls. Curiously, all of these calls were made in May.
An additional 40 emails were sent to firstname.lastname@example.org between March and October.
1,096 complaints made to European Consumer Centre Malta
Said also asked the minister – who is also responsible for consumer affairs – to provide figures on the number of complaints received by the European Consumer Centre Malta, which assists consumers in connection with cross-border shopping within the EU.
The centre received a total of 1,096 queries, of which 753 were classified as simple complaints or requests for assistance, while the remaining 343 were formal complaints.
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The main source of complaint was transport, accounting for 50% of all complaints received by the ECC Malta. The centre also received complaints concerning accommodation and restaurants (18%), culture and recreation (10%), household objects (7%), clothing and footwear (6%), and miscellaneous items (9%).