Consumer authority receives 105 complaints on holiday refunds

Miguela Xuereb

The Malta Competition and Consumer Affairs Authority has received 105 complaints concerning refunds and other payments over the cancellation of holidays or travel this year, Tourism Minister Julia Farrugia-Portelli has confirmed.

The figures tabled in Parliament by the minister show that the number of complaints to the MCCAA peaked during the summer.

monthcomplaints
January1
February5
March10
April4
May10
June12
July18
August20
September9
October16

In reply to a series of related parliamentary questions by Nationalist MP Chris Said, Farrugia-Portelli also said that the Covid-19 helpline set up by the Malta Tourism Authority had received 102 calls. Curiously, all of these calls were made in May.

An additional 40 emails were sent to tourismcovid-19helpline@visitmalta.com between March and October.

1,096 complaints made to European Consumer Centre Malta

Said also asked the minister – who is also responsible for consumer affairs – to provide figures on the number of complaints received by the European Consumer Centre Malta, which assists consumers in connection with cross-border shopping within the EU.

The centre received a total of 1,096 queries, of which 753 were classified as simple complaints or requests for assistance, while the remaining 343 were formal complaints.

monthrequests for assistance/
simple complaints
complaints
January4026
February5428
March9136
April15040
May10235
June8543
July7444
August5335
September4923
October5533

The main source of complaint was transport, accounting for 50% of all complaints received by the ECC Malta. The centre also received complaints concerning accommodation and restaurants (18%), culture and recreation (10%), household objects (7%), clothing and footwear (6%), and miscellaneous items (9%).