BOV increases measures to safeguard customers and employees

Bank of Valletta informs its customers and the general public that with effect from Monday 20th April it will temporarily be closing five of its branches.

In its latest efforts aimed at combating the spread of COVID-19, Bank of Valletta is temporarily closing a number of branches to minimise face-to-face contact. Branches being temporarily closed are those located in Birżebbuġa, Ħamrun, Luqa, Sliema and Mellieħa.  In the meantime, the Bank continues to remain open to the public from 28 branches and agencies across Malta and Gozo.

ATMs and night safe deposit facilities located at the temporarily closed branches will continue to be serviced and operate in a normal manner. Customers are kindly reminded that withdrawals or deposits of cash and cheques can be effected through ATMs, while payments can be done through BOV cards, BOV Pay or BOV Mobile to Mobile. In addition, the BOV Internet and Mobile Banking systems may be used for payments and other general banking requirements.  Most of the other BOV branch service requests can now also be effected through email and telephone.

Bank of Valletta recently introduced initiatives to ensure the elderly and vulnerable can continue with their banking from home, through the assistance of trusted persons.

Customers seeking other banking services can send an email to info@bov.com providing the type of service they require, their mobile number, ID Card number and branch where they normally affect their banking. Alternatively, they can call on +356 2275 3500 (Monday to Friday 8 am to 4 pm). A branch representative will contact the customer to provide the necessary assistance.  Customers requiring access to safe deposit lockers located within the above-mentioned branches can schedule an appointment through the same contact points.

Bank of Valletta understands that these measures may cause a degree of inconvenience to some of its customers. However, in view of the seriousness of the current pandemic, the Bank strongly believes that these measures are necessary for the well-being of the whole community.

The following BOV Branches are open from 9 am till 12 pm Monday to Friday:

Malta – Attard, Balluta, Birkirkara, Buġibba, Floriana, Gżira, Marsa, Marsaskala, Mosta, Mqabba, Naxxar, Paola, Rabat, San Ġwann, San Pawl Il-Bahar, Santa Venera, Siġġiewi, St Julians, Tal-Ibraġ, Valletta, Żabbar, Żebbug, Żejtun, Żurrieq

Gozo – Victoria, Xagħra, Sannat, Nadur

Further BOV information and updates on COVID-19 can be found on https://bov.com/content/covid-19-bov-updates