Bank of Valletta is announcing that with immediate effect, its 33 branches will open from Monday to Friday between 9am and 12pm.
In a press statement, BOV announced that in another initiative aimed at containing the COVID-19 spread and protecting the Bank’s employees and customers alike, the Bank will be closed for business on Saturdays until further notice. All BOV ATMs and other service channels will continue to be serviced and operational in the normal manner.
BOV CEO Rick Hunkin urged customers to refrain from visiting branches unnecessarily and to stay safe at home. “Most of our branch services can now be effected through email, telephone and video conferencing. Customers seeking banking services can send us their request electronically and we will contact them back accordingly. This new norm is easier and more convenient for customers in the present circumstances and reduces the need for them to leave their homes unnecessarily in line with the guidance being provided by the health authorities”, he added.
Customers are encouraged to use the Bank’s ATMs across Malta and Gozo for cash withdrawals and deposits and even better to use their BOV cards or BOV Pay to pay for goods and services. In addition, the BOV Internet and Mobile Banking systems may be used for payments and other general banking requirements.
For any other service requirements, customers are to send an email to firstname.lastname@example.org specifying the type of service they require, their mobile number, ID Card number and branch where they normally effect their banking. A BOV officer will contact customers to provide the necessary assistance. Alternatively, customers may call on 2275 3500, Monday to Friday from 8am to 4pm. Queries sent through email is the bank’s preferred mode of communication in these circumstances.