BOV announced further measures to address COVID-19

Bank of Valletta

Tista' taqra bil- Malti.

Bank of Valletta (BOV) has announced further measures to help combat the spread of coronavirus which come into effect as of Tuesday 24th March. In a statement published on Monday, Bank of Valletta said that the measures the bank will introduce follow the recent announcements made by Deputy Prime Minister Chris Fearne, on Sunday.

To reduce face to face contact with clients Bank of Valletta issued the following measures;

  • Temporary closure of eight branches/agencies
  • Reduction in opening hours – 9.00 am to 12.00 pm (noon) – Monday to Saturday
  • BOV Branches will continue offering essential services
  • Other services through dedicated team operating through the dedicated line and email
  • Other Units operating behind closed doors but still offering services to customers
  • All ATMs will continue to be serviced and replenished

Branches in Cospicua, Fgura, Fleur De Lys, Marsaxlokk, Msida, Qormi, Skyparks and Xewkija Gozo will be temporarily closed.

The bank said that ATMs and nightsafe deposit facilities at these branches will continue to operate normally and customers who require access to safe deposit lockers located within the closed branches are to call the Customer Service Centre to be given an appointment.

Also, the Bank will continue to service and replenish its ATMs across Malta and Gozo in the normal manner.

The Bank is appealing to its customers to go to branches only for urgent services that cannot be effected through electronic channels.

Also, measures to safeguard everyone’s health the bank is suggesting the following;

  • Keeping at least one metre apart if waiting in a queue
  • Using their own sanitising precautions before and after usage of ATMs (The Bank is sanitising its ATMs regularly)
  • Refraining from throwing away used disposable gloves and tissues in the ATM receipt bins
  • Using their own pen if visiting a branch
  • Visiting branches only for urgent matters
  • Staying at home and seek medical advice if feeling unwell

Cash withdrawals

The bank has notified its customers that they will be able to withdraw cash from branch tellers from a minimum of €500 upwards. Amounts lower than €500 are to be withdrawn from ATMs.

Customers who do not have a bank card and have less than €500 in their account will still be able to withdraw funds from branch tellers whilst customers who do not have a bank card are urged to apply for their free BOV Cashlink Card.

Services from Branches

BOV branches will continue offering essential  banking services such as withdrawals and deposits.

Customers requiring other services such as investments, home loans, personal loans and rescheduling of loan repayments amongst other services are being asked to send an email on info@bov.com or call on +356 2275 3500 from Monday to Friday between 8am to 4pm.

Other Customer Outlets

The Bank’s Business Centres, Corporate Centre, Investment Centres, Wealth Management and International Corporate Centre will not meet customers at their offices but will provide them with services through phone, email and other electronic means.

This will remain into effect until further notice.

Bank of Valletta said it understands that such measures may cause inconvenience to some of its customers but are deemed necessary for the well-being of the whole community in view of the coronavirus situation.

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